Meet Your Customers on Every Channel
One bot, one knowledge base, deployed everywhere your customers already are.
Website
Embed on any website with a single line of code
Connect via WhatsApp Business Cloud API
Facebook Messenger
Engage customers on the world's largest social platform
Respond to DMs and story replies automatically
Powerful Features, Purpose-Built for Customer Engagement
Everything you need to build, deploy, and scale AI-powered chatbots across every channel.
Advanced Bot Settings
Fine-tune personality, tone, response style, key instructions, and restrictions. Test your bot with a draft knowledge base before deployment.
3-Source Knowledge Base
Train your bot from articles, uploaded documents (PDF, DOCX), or by crawling your website. Draft and approval workflows keep content accurate.
Live Chat with Smart Escalation
3-stage escalation flow with full conversation history and AI-generated summaries so agents resolve issues faster.
14 Industry Templates
Pre-built bot configurations for e-commerce, healthcare, banking, real estate, and 10 more industries. Go live in minutes.
AI Semantic Search
Your bot doesn't just keyword-match, it understands meaning and retrieves the most relevant answers from your entire knowledge base.
Queue Routing & AI Classification
Automatically classify and route conversations to the right team. AI-powered queue management reduces resolution time.
Real-Time Dashboard
Live KPIs, conversation trends, channel mix, knowledge base health, cost tracking, quota usage, and team performance, all in one view.
Roles & 40+ Permissions
Fine-grained access control with custom roles. Multi-tenant architecture ensures complete data isolation between organizations.
30+ Languages
Auto-detect and respond in your customer's language. Full RTL support for Arabic. Configure per-bot language preferences.
See Bedaki in Action
A powerful dashboard to build, manage, and optimize your AI chatbots.
Real-Time Analytics Dashboard
Monitor your chatbot performance at a glance with live KPIs, conversation trends, and channel mix insights.
- Track chats, resolution rate, and response time in real time
- Visualize conversation trends and escalation patterns
- Channel mix breakdown and plan quota usage
Built for Every Industry
Pre-built templates and configurations for your industry. Get started in minutes.
Customer Support
Answer inquiries, resolve issues, and guide customers, automatically.
E-Commerce
Help shoppers find products, track orders, and handle returns.
Healthcare
Schedule appointments, answer patient FAQs, and triage inquiries 24/7.
Banking & Finance
Handle account inquiries, explain products, and route to the right department.
Real Estate
Qualify leads, schedule viewings, and answer property questions instantly.
Education
Support students with enrollment, course info, and campus services.
Travel & Hospitality
Manage bookings, answer travel queries, and provide destination info.
Insurance
Explain policies, process claims inquiries, and generate quotes.
Built by Tech Experts from Top Corporations
Our team brings hands-on experience from leading global organizations across customer relationship, energy, finance, tech, and hospitality.
Darva
Armatis
Kaiko
Valeo
The Open GroupDarvaArmatisKaikoValeoThe Open GroupLive in 3 Steps
From sign-up to live chatbot in minutes. No coding required.
Build Your Knowledge Base
Upload documents, write articles, or crawl your website. Bedaki's AI trains on your content automatically and keeps it up to date.
Configure Your Bot
Pick an industry template or start from scratch. Set personality, tone of voice, channels, and escalation rules, all from one dashboard.
Deploy & Engage
Embed on your website, connect WhatsApp, Messenger, or Instagram. Monitor conversations and optimize from a real-time dashboard.
Built with Security at the Core
Your data is protected by robust security measures at every layer.
Data Encryption
TLS 1.2+ in transit, AES-256 at rest
Multi-Tenant Isolation
Complete data separation between organizations
Role-Based Access
40+ granular permissions
Two-Factor Auth
TOTP-based 2FA for all accounts
Secure Cloud Hosting
Enterprise-grade infrastructure
Simple, Transparent Pricing
Choose the plan that fits your needs. Upgrade or downgrade anytime.
Free
Get started with basic features
Starter
Perfect for small businesses
Pro
For growing teams and advanced features
Enterprise
Full power for large organizations
Compare all features
Frequently Asked Questions
Everything you need to know about Bedaki.
Bedaki is a multi-tenant AI chatbot platform that lets organizations build intelligent chatbots powered by their own knowledge base. It supports live chat escalation, multiple languages, and detailed analytics.
Bedaki uses advanced language models to understand and respond to user queries. When you upload your content, the AI trains on it so it can retrieve relevant information and generate accurate, contextual responses.
Bedaki supports multiple languages depending on your plan. The AI can automatically detect the language of incoming messages and respond accordingly, making it easy to serve a global audience.
We use enterprise-grade security with multi-tenant data isolation. Each organization's data is completely separated. All communications are encrypted in transit and at rest.
Integration is simple, just embed a small JavaScript snippet into your website. The chatbot widget will appear as a floating button that your visitors can click to start chatting.
All plans include access to our documentation and community support. Pro and Enterprise plans include priority email support, and Enterprise customers get a dedicated account manager.
Bedaki supports multiple channels, including a web widget you can embed on any website, WhatsApp via the Cloud API, Facebook Messenger, and Instagram DMs. All channels share the same knowledge base and bot configuration, set up once, deploy everywhere.
Yes. Our Free plan includes conversations, data units, and 1 bot with no credit card required. You can upgrade to a paid plan at any time to unlock additional channels, more capacity, and advanced features like queue routing and live chat.
When the AI cannot confidently answer a query, or when a customer requests a human agent, the conversation is escalated to your live chat queue. Agents see the full conversation history and an AI-generated summary. Conversations move through three stages: Pending, Admitted, and Resolved.
You can upload PDF and DOCX files, write articles directly in the platform, or provide website URLs for automatic crawling. All content goes through an optional draft and approval workflow before being used by the bot.
Yes. Bedaki uses a multi-tenant architecture with strict data isolation, each organization's data is completely separated. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We support role-based access control with 40+ granular permissions and two-factor authentication.
Yes. You can export users, chat sessions, and full message histories as CSV files at any time from the Data Explorer. Your data belongs to you.