An AI-powered customer engagement platform, built in Casablanca for the world.
Bedaki was founded with a clear vision: to make AI-powered customer engagement accessible to every business. We saw that while large enterprises could afford sophisticated conversational AI, most companies were left behind, unable to access the tools that could transform their customer experience across web, WhatsApp, Messenger, and Instagram.
From Casablanca, our team of engineers and business strategists built a platform that combines enterprise-grade AI chatbots, a multi-source knowledge base, live chat with smart escalation, and real-time analytics, all in one place. We designed for the MENA market first, with native support for 30+ languages including Arabic and French, then expanded globally.
Today, Bedaki helps businesses of all sizes automate customer interactions across four channels, reduce resolution times, and deliver exceptional support 24/7. With 14 industry-specific bot templates, teams can go live in minutes, no coding required.
Our mission is to empower businesses with AI-powered customer engagement that is intuitive, reliable, and scalable. Exceptional customer service should be a standard every business can achieve, not a luxury reserved for those with large technical teams.
Bedaki enables businesses to deploy intelligent chatbots in minutes across web, WhatsApp, Messenger, and Instagram. Our AI understands context, retrieves answers from your knowledge base using semantic search, and seamlessly escalates to human agents when needed.
We bridge the gap between cutting-edge AI and practical business needs, so our clients can focus on what they do best while Bedaki handles the conversations that matter most.
We push the boundaries of what AI can do for customer engagement. Our platform supports multiple LLM providers, AI-powered semantic search, automatic queue classification, and session summarization, always evolving.
Your success is our success. We measure our impact by the results our clients achieve, faster resolution times, higher satisfaction scores, and measurable business growth across every channel.
Clear pricing with no hidden fees. Real-time dashboards showing KPIs, conversation trends, channel mix, and quota usage. We keep you informed at every step.
Powerful technology should not mean complexity. From 14 industry templates to a drag-and-drop knowledge base, we ensure non-technical users can configure, deploy, and manage their bots with confidence.
Purpose-built for businesses in Morocco and the wider MENA region. Native support for Arabic (including Darija), French, and English with full RTL support. Culturally aware conversation flows, local payment integration, and a team that understands your market.
Multi-channel deployment, AI-powered queue routing, role-based access control with 40+ permissions, multi-tenant data isolation, and two-factor authentication, all wrapped in an interface so intuitive you can launch your first bot in minutes.
Deploy on your website, WhatsApp, Facebook Messenger, and Instagram, all from a single dashboard. One knowledge base, one bot configuration, every channel. Monitor conversations, manage escalations, and analyze performance in one place.