AI Chatbot for Banking and Finance in Morocco
Answer your customers' questions about accounts, cards, loans and branches on WhatsApp and your website, in Darija, French, Arabic and 30+ languages, without ever touching their sensitive data.
Why a banking chatbot in Morocco?
Customers of a bank, a consumer finance company or a fintech in Morocco keep asking the same questions: which documents to open an account, how to unblock a card, what a transfer costs, which branch is open on Saturday. These requests come in on WhatsApp, Instagram and the website, often in the evening or during Ramadan, when branches close early.
A Bedaki banking chatbot is an AI agent trained on your approved content: your fee schedule, product terms, branch and ATM list and procedures. It never accesses balances, never processes a transaction and never asks for a PIN or password. As soon as a request becomes sensitive, it hands the conversation over to an advisor.
What the AI chatbot does for your bank
Set up from the Banking & Finance template, ready in a few hours.
Explain products and fees
Accounts, cards, consumer loans, mortgages, savings: the bot explains the conditions, the documents required and the fees listed in your documents, and never gives investment advice.
Direct customers to branches and ATMs
Addresses, opening hours, Ramadan hours, nearest ATM in Casablanca, Rabat, Tangier or Agadir: the customer gets the answer without calling your contact center.
Answer in Darija and 30+ languages
A customer who writes 'wach n9der nfte7 compte online?' gets a clear answer in their own language. The bot automatically detects Darija, French, Arabic, English or Spanish and replies in the same language.
Hand sensitive cases to an advisor
Complaint, card block, disputed transaction: the bot makes no decision. It transfers the conversation to your live chat queue with the history and a summary, and can collect the name and phone number of a prospect who wants to open an account.
Sample questions handled by the banking chatbot
As your customers actually type them on WhatsApp.
The bot understands Darija, French, Arabic and 30+ languages, and answers in the customer's language.
The “Banking & Finance” template configures your bot in minutes
Pick the “Banking & Finance” template when you create your bot: Bedaki prefills the settings that fit your industry. You then adjust the tone, instructions and handover rules to your business.
- Bot name, personality and tone adapted to the industry
- Key instructions and restrictions pre-written
- Welcome message and handover to a human enabled
- Contact collection to qualify requests
Deployed on the channels your customers use
Website, WhatsApp, Instagram and Messenger, from the same knowledge base.
How to get started
Live in a few hours, with no technical team.
- 1
Pick the template and add your content
Create your free account, select your industry's template, then upload your documents, your FAQ or your website address.
- 2
Adjust and test
Set the tone, the allowed languages and the handover rules for your teams. Test the bot in the preview, in French, Darija or Arabic.
- 3
Connect your channels
Enable your website widget, WhatsApp, Instagram and Messenger from the same dashboard. Analytics start with the first conversation.
Frequently asked questions about the banking chatbot in Morocco
No. The Bedaki chatbot answers only from the content you have approved: product documentation, fees, procedures, branches. The Banking & Finance template forbids it from asking for passwords, PINs or account numbers, from processing transactions and from discussing balances.
The bot recognizes the sensitive request and transfers the conversation to your team in the live chat queue. Your advisors see the full history and an AI-generated summary, then take over. You can route these requests to a dedicated team.
Yes. The bot detects the language of each message and replies in the same language, including Darija written in Latin letters, alongside French, Arabic, English and 30+ languages in total. If you enable the option, it also transcribes voice notes received on WhatsApp.
Each Bedaki account is isolated, data is encrypted in transit (TLS) and at rest (AES-256), and access is managed by roles with granular permissions and two-factor authentication. The platform is built in Casablanca with Morocco's Law 09-08 and the GDPR in mind; the details are in our trust center.
Launch your banking chatbot in Morocco
Free plan, no credit card. Start from the Banking & Finance template and test your bot within hours.
Bedaki for other industries
A ready-made bot template for every business.
