E-commerce chatbot in Morocco: answer your shoppers around the clock
An AI chatbot for e-commerce that answers questions about your products, delivery and returns on WhatsApp, Instagram, Messenger and your website, from your own catalogue.
Why an AI e-commerce chatbot in Morocco?
A Moroccan online store gets the same questions every day: is this in stock, how much is delivery to Fez or Agadir, where is my order, how do I return an item. They come in on WhatsApp and Instagram, in the evening and at weekends, often in Darija, and every late reply is a sale lost to another shop.
The Bedaki e-commerce chatbot answers in seconds from your own content: product sheets, delivery rates by city, return policy, payment methods including cash on delivery. You start from the ready-made E-commerce template, add your documents and your website address, and your AI agent is live within hours, with no code.
What the e-commerce chatbot does for your store
Four tasks that keep your team busy today, handled by the bot.
Find the right product
The bot guides the shopper by need, size or budget, compares two items on request and points to the product page. It only talks about your catalogue, never about competitors.
Answer on delivery, payment and returns
Fees and lead times by city, cash on delivery or card, exchange conditions: the bot answers from your rules without promising a date it cannot guarantee.
Understand Darija and 30+ languages
One customer writes "wach kayn stock f taille M?", another writes in French or English: the bot detects the language of each message and replies in the same language. It can also transcribe voice notes received on WhatsApp.
Capture requests and hand over
When a customer wants to order in bulk or asks for a quote, the bot collects their name and phone number for your sales team. For a complaint or an unknown case, the conversation is handed to an agent with the full history.
Sample questions the bot handles
Messages exactly as your customers type them on WhatsApp.
The bot understands Darija, French, Arabic and 30+ languages, and answers in the customer's language.
The “E-commerce” template configures your bot in minutes
Pick the “E-commerce” template when you create your bot: Bedaki prefills the settings that fit your industry. You then adjust the tone, instructions and handover rules to your business.
- Bot name, personality and tone adapted to the industry
- Key instructions and restrictions pre-written
- Welcome message and handover to a human enabled
- Contact collection to qualify requests
Deployed on the channels your customers use
Website, WhatsApp, Instagram and Messenger, from the same knowledge base.
How to get started
Live in a few hours, with no technical team.
- 1
Pick the template and add your content
Create your free account, select your industry's template, then upload your documents, your FAQ or your website address.
- 2
Adjust and test
Set the tone, the allowed languages and the handover rules for your teams. Test the bot in the preview, in French, Darija or Arabic.
- 3
Connect your channels
Enable your website widget, WhatsApp, Instagram and Messenger from the same dashboard. Analytics start with the first conversation.
Frequently asked questions about e-commerce chatbots in Morocco
The bot answers from the content you give it: product sheets, pages from your website, PDF or Word documents. If something is not in your knowledge base, it says so and offers to hand over to your team instead of making things up.
Yes. The bot understands and replies in more than 30 languages, including Moroccan Darija, even written in Latin letters such as "ch7al taman?". The language of each message is detected automatically.
Yes. One bot and one knowledge base are deployed on WhatsApp, Instagram, Facebook Messenger and your website widget, whatever your CMS. You set it up once and answer everywhere.
The free plan lets you create a bot and test it on your website without a credit card. Paid plans, billable in Moroccan dirhams, unlock WhatsApp, Instagram and Messenger, more conversations and live chat for your agents. Prices are on the home page.
Launch your e-commerce chatbot today
Free plan, no credit card. Start from the E-commerce template and put your bot live within hours.
Bedaki for other industries
A ready-made bot template for every business.
