WhatsApp Chatbot for Businesses in Morocco

Why a WhatsApp chatbot in Morocco?

In Morocco, WhatsApp is the first channel between businesses and their customers. Price requests, order questions, appointment bookings and complaints all arrive on WhatsApp, often outside office hours, in Darija, French, Arabic or a mix of all three.

A Bedaki WhatsApp chatbot answers those messages instantly from your knowledge base: catalogue, FAQ, delivery terms, internal procedures. It detects the customer's language automatically and replies in the same language, with no scripts to write and no decision trees to maintain.

When a question goes beyond what the bot knows, or when the customer asks for a person, the conversation is handed to your team in a live chat queue with the full history and an AI-generated summary. Your agents step in only where they add value.

What the Bedaki WhatsApp chatbot brings to your business

An assistant that knows your business and never misses a message.

Replies 24/7

Moroccan customers write in the evening, on weekends and during holidays. The chatbot answers within seconds at any hour, with no queue.

Darija, French, Arabic and 30+ languages

The language of every message is detected automatically and the reply comes back in that language: Moroccan Darija, including Darija written in Latin letters, French, Arabic, English, Spanish and more than 30 languages in total.

Trained on your content

Upload PDFs and Word documents, point it at your web pages or write articles directly. The bot answers only from your information, with no made-up facts.

Handover to a human

Automatic escalation to your team when the bot is unsure or the customer asks for it, with the full history and a summary of the conversation.

How to build your WhatsApp chatbot

Three steps, no code.

1
Add your content
Create your free account, then upload your documents and your website address. Bedaki builds your knowledge base and indexes your content.
2
Connect WhatsApp Business
Link your number through Meta's WhatsApp Business Cloud API from your bot settings. The same bot can also be deployed on Instagram, Messenger and your website.
3
Test, then go live
Try the bot in the preview, adjust the tone and welcome message, enable handover to your agents and launch. Analytics then show you what your customers are asking.

WhatsApp chatbot use cases in Morocco

Sectors where WhatsApp is already the main channel.

E-commerce

Order tracking, product availability, delivery times and fees by city, return policy, follow-up after an abandoned cart.

Real estate

Answers on available properties, prices, neighbourhoods and required documents, then booking a viewing.

Banking and insurance

Questions on products, required documents, application status and branches, with handover to an advisor for sensitive cases.

Education and training

Admissions, tuition fees, calendar, programmes and course registrations, in each family's language.

Hospitality and restaurants

Availability, rates, bookings, opening hours, menus and cancellation terms, for Moroccan and international guests.

Clinics and practices

Opening hours, appointment booking, exam preparation and reimbursements, with routing to the front desk when needed.

WhatsApp chatbot FAQ

How do I connect my WhatsApp number to Bedaki?

Bedaki uses Meta's WhatsApp Business Cloud API. From your bot settings you link your WhatsApp Business account and your number in a few minutes. We guide you through every step, including verifying your business with Meta.

Does the chatbot understand Darija?

Yes. The bot detects the language of each message and replies in the same language: Moroccan Darija, including Darija written in Latin characters, Standard Arabic, French and more than 30 languages in total. You can also restrict the allowed languages.

What happens when the bot cannot answer?

When the bot is not confident enough in its answer, or when the customer asks for a human, the conversation is handed to your live chat queue. Your agents see the full history and an AI-generated summary before replying.

Can I use the same bot on my website and Instagram?

Yes. One bot and one knowledge base are deployed on WhatsApp, Instagram, Facebook Messenger and your website widget. Set up once, deploy everywhere.

How much does a WhatsApp chatbot cost with Bedaki?

The free plan lets you create a bot and test it with no credit card. Paid plans, billable in dirhams, unlock WhatsApp and the other channels, more conversations and live chat for your agents. Prices are listed on our home page.

Is my data and my customers' data protected?

Every account is isolated from the others, data is encrypted in transit and at rest, and access is controlled by roles with two-factor authentication. Bedaki is built in Casablanca with Morocco's Law 09-08 and the GDPR in mind.