Customer support chatbot in Morocco: AI support available 24/7
Handle inquiries, resolve common issues and guide your customers on WhatsApp, Instagram, Messenger and your website, in Darija and 30+ languages, with an AI chatbot trained on your own procedures.
Why an AI chatbot for customer support in Morocco?
In Morocco, customer support happens on WhatsApp and social networks, at any hour. The same questions come back every day: where is my order, how do I activate my service, which documents do I need, how do I get an invoice. Your team spends its time repeating the same answers while complex cases wait.
A Bedaki customer support chatbot answers these requests instantly from your approved content: FAQs, guides, procedures, terms and conditions. It greets the customer, asks a clarifying question when needed, then gives a step-by-step solution. It detects the language of each message, Darija included, and replies in that language.
What the chatbot does for your customer support
A ready-made Customer Support template, adjusted in minutes, that becomes your first-line AI agent.
Resolve common requests
Order tracking, service activation, forgotten password, invoices, payment or return terms: the bot answers from your procedures, with step-by-step solutions, at any hour, including weekends and during Ramadan.
Reply in Darija and 30+ languages
Your customers write in Darija, often in Latin letters, in French, Arabic, English or Spanish. The bot detects the language of each message and replies in the same language. It can also transcribe a voice note received on WhatsApp and answer it in writing.
Hand sensitive cases over to your agents
Complaints, disputes, refund requests or unhappy customers are escalated to the right team in your live chat queue. The agent sees the full history and an AI-generated summary before replying, and the bot never promises a refund without your authorization.
Collect callback requests
When a customer reports an issue, asks for a callback or wants to be contacted, the bot records their name, number and reason. Your team calls back with the context, and your analytics show which topics come up most.
Examples of messages the bot handles on its own
Real requests, the way your customers type them on WhatsApp.
The bot understands Darija, French, Arabic and 30+ languages, and answers in the customer's language.
The “Customer support” template configures your bot in minutes
Pick the “Customer support” template when you create your bot: Bedaki prefills the settings that fit your industry. You then adjust the tone, instructions and handover rules to your business.
- Bot name, personality and tone adapted to the industry
- Key instructions and restrictions pre-written
- Welcome message and handover to a human enabled
- Contact collection to qualify requests
Deployed on the channels your customers use
Website, WhatsApp, Instagram and Messenger, from the same knowledge base.
How to get started
Live in a few hours, with no technical team.
- 1
Pick the template and add your content
Create your free account, select your industry's template, then upload your documents, your FAQ or your website address.
- 2
Adjust and test
Set the tone, the allowed languages and the handover rules for your teams. Test the bot in the preview, in French, Darija or Arabic.
- 3
Connect your channels
Enable your website widget, WhatsApp, Instagram and Messenger from the same dashboard. Analytics start with the first conversation.
Frequently asked questions about the customer support chatbot
You upload your PDFs and Word documents, write articles or point to the pages of your website to crawl. An optional approval workflow lets you validate each piece of content before the bot uses it. The bot answers only from this approved content.
The bot collects the complaint, asks clarifying questions and provides the information set out in your procedures. It never promises a refund or compensation without authorization: these cases are handed over to your agents with a summary of the conversation.
Yes. The bot detects the language of each message and replies in the same language: Darija, including when written in Latin letters, French, Arabic, English, Spanish and 30+ languages in total. You can also restrict the allowed languages.
A single bot and a single knowledge base are deployed on WhatsApp, Instagram, Facebook Messenger and your website widget. Conversations and handovers from every channel arrive in the same live chat queue for your agents.
Launch your customer support chatbot today
Free plan, no credit card. Start from the Customer Support template and adjust it in minutes.
Bedaki for other industries
A ready-made bot template for every business.
