Instagram Chatbot in Morocco: Answer Your DMs with AI

Why an Instagram chatbot in Morocco?

In Morocco, Instagram has become the storefront for fashion, beauty and home decor brands, restaurants and event organizers. Customers spot a product in a story or a reel, then send a DM to ask for the price, the available size or delivery to Fez or Agadir. These messages come in by the dozen, often in the evening, and a late reply is a lost sale.

A Bedaki Instagram chatbot answers every DM and every story reply instantly, from your knowledge base: catalogue, prices, sizes, delivery and return terms. It detects the language of each message, Darija included, and replies in that language, with no script to write.

When a request goes beyond what the bot knows, or when the customer wants to talk to a person, the conversation is handed over to your team in a live chat queue, with the full history and an AI-generated summary. Your community managers focus on the exchanges that matter.

What the Bedaki Instagram chatbot brings to your brand

An assistant that knows your products and leaves no DM unanswered.

DMs and story replies covered

The bot answers direct messages and replies to your stories, including when a customer reacts to a promotion or a new collection. Every contact gets an answer within seconds, even at midnight or on a Sunday.

Darija and 30+ languages

Your customers write in Darija, sometimes in Latin letters, in French, Arabic or English. The bot detects the language of each message and replies in the same language, across 30+ languages, and can also transcribe a voice note to answer it in writing.

Trained on your content

Upload your product sheets as PDF or Word files, add your web pages or write articles. The bot answers only from your approved information, never inventing a price or a delivery time.

Leads for your sales team

When a follower asks for a quote or wants to order, the bot collects their name, phone number and request according to your rules. Your team receives a qualified contact instead of a DM lost in the pile.

How to connect your chatbot to Instagram

Three steps, not a single line of code.

1
Add your content
Create your free account, then upload your catalogue, your terms of sale and your website address. Bedaki builds your knowledge base and keeps it current with every change.
2
Connect your Instagram professional account
From the bot settings, log in with Meta and select the Instagram professional account linked to your Facebook Page. The same bot can also be deployed on WhatsApp, Messenger and your website.
3
Test, then go live
Try the bot in the preview, adjust the tone and the welcome message, enable handover to your team and launch. Analytics then show you the most frequent questions and your resolution rate.

Instagram chatbot use cases in Morocco

Sectors where Instagram is already the first point of contact.

Fashion and beauty

Size and shade availability, ingredients, prices, usage tips, delivery by city and exchange terms, with order details collected for your team.

E-commerce

Questions about a product seen in a story, order tracking, delivery fees and times, cash on delivery, return policy.

Restaurants and cafes

Menu, opening hours including during Ramadan, table booking, private events, address and parking, with handover to the manager for groups.

Events

Programme, ticket prices, venue, access, dress code and cancellation terms for weddings, trade shows, concerts and product launches.

Real estate

Answers about properties posted in stories, prices, neighbourhoods and surface areas, then contact details collected to arrange a viewing.

Hospitality and travel

Availability, rates, services, seasonal offers and booking terms for riads, hotels and travel agencies.

Frequently asked questions about the Instagram chatbot

How do I connect my Instagram account to Bedaki?

Your Instagram account must be a professional account linked to a Facebook Page. From your bot settings, you log in with Meta, choose the Page and the Instagram account, and the bot is live within minutes. We guide you through every step.

Does the bot answer story replies?

Yes. The bot answers direct messages and replies to your stories, which arrive in the same inbox. Public comments under your posts are not handled by the bot.

Does the chatbot understand Darija?

Yes. The bot detects the language of each message and replies in the same language: Darija, including when written in Latin letters, French, Arabic, English, Spanish and 30+ languages in total. You can also restrict the allowed languages.

What happens when the bot does not know the answer?

When the bot is not confident enough, or when the customer asks for a human, the conversation is handed over to your live chat queue. Your agents see the full history and an AI-generated summary before replying.

Can I use the same bot on WhatsApp and on my website?

Yes. A single bot and a single knowledge base are deployed on Instagram, WhatsApp, Facebook Messenger and your website widget. You configure once and deploy everywhere.

How much does an Instagram chatbot cost with Bedaki?

The free plan lets you create a bot and test it without a credit card. Paid plans, billable in Moroccan dirhams, unlock Instagram and the other channels, more conversations and live chat for your agents. Prices are listed on our home page.