Messenger Chatbot in Morocco: Reply on Your Facebook Page

Why a Messenger chatbot in Morocco?

Facebook remains one of the most used networks in Morocco, especially for local shops, real estate agencies, schools and training centres. The Page's Send Message button receives price, availability, enrolment and appointment requests every day, often after closing time.

A Bedaki Messenger chatbot answers these messages instantly from your knowledge base: offers, prices, opening hours, procedures, documents to provide. It detects the language of each message, Darija included, and replies in that language, with no scenario to maintain.

When a question goes beyond what the bot knows, or when the customer asks for a human, the conversation is handed over to your team in a live chat queue, with the full history and an AI-generated summary. You stay in control of the cases that deserve it.

What the Bedaki Messenger chatbot brings to your Page

An assistant that knows your business and answers every message on your Page.

Answers 24/7

Facebook messages arrive in the evening, at the weekend and during peak periods such as back-to-school or Ramadan. The bot replies within seconds, at any hour, with no waiting line.

Darija and 30+ languages

The language of each message is detected automatically and the reply is given in that language: Darija, including when written in Latin letters, French, Arabic, English and 30+ languages in total. Voice notes can also be transcribed to receive a written answer.

Trained on your content

Upload your PDFs and Word documents, add your web pages or write articles. The bot answers only from your approved information, and says so when it does not know.

Handover to a human

Automatic escalation to your team when the bot is unsure or when the customer asks for it, with the full history and a summary of the conversation, routed to the right team.

How to connect your chatbot to Messenger

Three steps, not a single line of code.

1
Add your content
Create your free account, then upload your documents and your website address. Bedaki builds your knowledge base and indexes your content.
2
Connect your Facebook Page
From the bot settings, log in with Meta and select the Facebook Page to link. The same bot can also be deployed on WhatsApp, Instagram and your website.
3
Test, then go live
Try the bot in the preview, adjust the tone and the welcome message, enable handover to your agents and launch. Analytics then show you what your customers are asking.

Messenger chatbot use cases in Morocco

Sectors where the Facebook Page is still the first point of contact.

Real estate

Answers about properties posted on the Page, prices, neighbourhoods, surface areas and required documents, then contact details collected to schedule a viewing.

Education and training

Admissions, tuition fees, programmes, calendar, course enrolment and documents to provide, for parents as well as students.

E-commerce and local shops

Product availability, prices, delivery by city, cash on delivery, order tracking and return terms.

Automotive

Available models, prices, financing options, booking a test drive or a service appointment, with handover to a salesperson for negotiations.

Banking and insurance

Questions about products, documents to provide, application tracking and branches, with handover to an advisor for sensitive cases.

Healthcare and clinics

Opening hours, appointment booking, preparation for exams, AMO and CNOPS coverage, with referral to the front desk when needed.

Frequently asked questions about the Messenger chatbot

How do I connect my Facebook Page to Bedaki?

From your bot settings, you log in with Meta, grant access to your Facebook Page and select it. The bot then answers the Page's Messenger messages within minutes, with no code and no app to install.

Does the bot also reply to comments under my posts?

No. The chatbot handles the private messages received in Messenger on your Page. Public comments remain managed by your team.

Does the chatbot understand Darija?

Yes. The bot detects the language of each message and replies in the same language: Darija, including when written in Latin letters, French, Arabic, English, Spanish and 30+ languages in total. You can also restrict the allowed languages.

What happens when the bot does not know the answer?

When the bot is not confident enough in its answer, or when the customer asks for a human, the conversation is handed over to your live chat queue. Your agents see the full history and an AI-generated summary before replying.

Can I use the same bot on WhatsApp and Instagram?

Yes. A single bot and a single knowledge base are deployed on Messenger, WhatsApp, Instagram and your website widget. You configure once and deploy everywhere.

How much does a Messenger chatbot cost with Bedaki?

The free plan lets you create a bot and test it without a credit card. Paid plans, billable in Moroccan dirhams, unlock Messenger and the other channels, more conversations and live chat for your agents. Prices are listed on our home page.