Healthcare chatbot in Morocco: a front desk that answers patients around the clock
An AI chatbot for healthcare that informs your patients on opening hours, appointments, exam preparation and reimbursements, on WhatsApp, Messenger, Instagram and your website, without ever giving a diagnosis.
Why an AI healthcare chatbot in Morocco?
A clinic, medical practice or analysis laboratory in Morocco gets the same calls and messages all day: opening hours, an appointment with the cardiologist, whether to fast before a blood test, the price of an ultrasound, whether AMO or CNOPS reimburses it. The front desk answers between two patients, and evening messages wait until the next day.
The Bedaki healthcare chatbot answers immediately from your information: specialities and doctors, hours, fees, preparation instructions, documents to bring, agreements with insurers. You start from the Healthcare template, built with strict guardrails, add your documents, and your AI agent relieves the front desk within hours, with no code.
What the healthcare chatbot does for your facility
Four tasks that overwhelm your front desk, handled by the bot within limits you define.
Inform on hours, fees and specialities
Which doctor sees patients on which day, Ramadan hours, the price of a consultation or a check-up, parking, access: the bot answers from your approved content, without making anything up.
Receive appointment requests
The bot collects the patient's name, phone number, the speciality needed and their availability, then passes the request to your front desk, which confirms the slot. Overnight requests are ready to process in the morning.
Understand Darija and 30+ languages
One patient writes "wach khass nkoun jeûne l'analyse?", another writes in Arabic, French or English: the bot detects the language and replies in the same language. It can also transcribe voice notes sent on WhatsApp.
Guide with care and hand over
The Healthcare template forbids any diagnosis or prescription: the bot reminds patients to consult a professional and, faced with a symptom or a sensitive question, immediately hands the conversation to your team with the history.
Sample questions the bot handles
Messages exactly as your patients type them on WhatsApp.
The bot understands Darija, French, Arabic and 30+ languages, and answers in the customer's language.
The “Healthcare” template configures your bot in minutes
Pick the “Healthcare” template when you create your bot: Bedaki prefills the settings that fit your industry. You then adjust the tone, instructions and handover rules to your business.
- Bot name, personality and tone adapted to the industry
- Key instructions and restrictions pre-written
- Welcome message and handover to a human enabled
- Contact collection to qualify requests
Deployed on the channels your customers use
Website, WhatsApp, Instagram and Messenger, from the same knowledge base.
How to get started
Live in a few hours, with no technical team.
- 1
Pick the template and add your content
Create your free account, select your industry's template, then upload your documents, your FAQ or your website address.
- 2
Adjust and test
Set the tone, the allowed languages and the handover rules for your teams. Test the bot in the preview, in French, Darija or Arabic.
- 3
Connect your channels
Enable your website widget, WhatsApp, Instagram and Messenger from the same dashboard. Analytics start with the first conversation.
Frequently asked questions about healthcare chatbots in Morocco
No. The Healthcare template forbids it from diagnosing, prescribing or replacing medical advice. It only provides the general information you have approved and always reminds patients to consult a healthcare professional.
Each account is isolated, data is encrypted in transit and at rest, and access is role-based with two-factor authentication. Bedaki is built in Casablanca with Morocco's Law 09-08 and the GDPR in mind, and the bot never shares information about another patient. Details are on our trust center.
The bot collects the appointment request (name, phone, speciality, availability) and passes it to your front desk in the live chat queue, with a summary. Your team then confirms the slot according to your schedule.
The free plan lets you create a bot and test it on your website without a credit card. Paid plans, billable in Moroccan dirhams, unlock WhatsApp, Instagram and Messenger, more conversations and live chat for your front desk. Prices are on the home page.
Launch your healthcare chatbot today
Free plan, no credit card. Start from the Healthcare template and free your front desk from repetitive questions.
Bedaki for other industries
A ready-made bot template for every business.
