AI Chatbot for Insurance in Morocco
Insurers, brokers and general agents: answer policyholders about coverage, quotes and claims on WhatsApp and your website, in Darija, French, Arabic and 30+ languages.
Why an insurance chatbot in Morocco?
A Moroccan policyholder writes to their broker or agent on WhatsApp the moment they need it: a fender-bender in Casablanca on a Sunday evening, a question about the reimbursement of a consultation, a car insurance quote before buying a vehicle. The same questions about coverage, deductibles and required documents come back every day.
A Bedaki insurance chatbot is an AI agent trained on your general conditions, product sheets and claims procedures. It replies immediately in the policyholder's language. It never approves or denies a claim, never gives a binding quote without an advisor's validation, and hands sensitive cases over to your team.
What the AI chatbot does for your company or brokerage
Set up from the Insurance template, ready in a few hours.
Explain products and coverage
Car, motorcycle, home, health top-up to AMO, travel, liability: the bot explains what is covered, the exclusions and the deductibles as you have written them in your product sheets.
Guide the claims process
Accident report form, filing deadlines, photos and documents to send, claim tracking: the policyholder knows exactly what to do, at any hour. The decision stays in the hands of your claims handlers.
Answer in Darija and 30+ languages
A policyholder who writes 'wach l'assurance katkhalless ila kont ana l'fautif?' gets a clear answer in their own language. The bot detects Darija, French, Arabic, English or Spanish and replies in the same language.
Prepare quotes for your advisors
When a prospect asks for a car or home quote, the bot collects the vehicle or property type, the city and the phone number, then passes the request to an advisor. Complaints and disputes go to a human with the history and a summary.
Sample questions handled by the insurance chatbot
As policyholders actually type them on WhatsApp.
The bot understands Darija, French, Arabic and 30+ languages, and answers in the customer's language.
The “Insurance” template configures your bot in minutes
Pick the “Insurance” template when you create your bot: Bedaki prefills the settings that fit your industry. You then adjust the tone, instructions and handover rules to your business.
- Bot name, personality and tone adapted to the industry
- Key instructions and restrictions pre-written
- Welcome message and handover to a human enabled
- Contact collection to qualify requests
Deployed on the channels your customers use
Website, WhatsApp, Instagram and Messenger, from the same knowledge base.
How to get started
Live in a few hours, with no technical team.
- 1
Pick the template and add your content
Create your free account, select your industry's template, then upload your documents, your FAQ or your website address.
- 2
Adjust and test
Set the tone, the allowed languages and the handover rules for your teams. Test the bot in the preview, in French, Darija or Arabic.
- 3
Connect your channels
Enable your website widget, WhatsApp, Instagram and Messenger from the same dashboard. Analytics start with the first conversation.
Frequently asked questions about the insurance chatbot in Morocco
No. The Insurance template forbids the bot from approving or denying a claim, from giving legal advice on a dispute and from accessing policyholders' personal data. It explains the procedure, lists the documents required and transfers the file to your claims handlers.
No. The bot provides indicative and comparative information from your documents, then collects the details needed for a quote. An advisor always validates the final price before sending it to the policyholder.
Yes. The bot detects the language of each message and replies in the same language: Darija, including when written in Latin letters, French, Arabic, English and 30+ languages in total. If you enable the option, it also transcribes voice notes sent on WhatsApp, which are common right after an accident.
Each Bedaki account is isolated, data is encrypted in transit (TLS) and at rest (AES-256), and access is managed by roles with granular permissions and two-factor authentication. The platform is built in Casablanca with Morocco's Law 09-08 and the GDPR in mind; the details are in our trust center.
Launch your insurance chatbot in Morocco
Free plan, no credit card. Start from the Insurance template and answer policyholders within hours.
Bedaki for other industries
A ready-made bot template for every business.
